Shipping policy

SHIPPING POLICY

Last updated: August 20, 2026

This Shipping Policy explains how orders from DALBIA are processed and delivered. DALBIA is operated by FLUXEON GLOBAL CO., LIMITED.

Order processing

In-stock orders are normally processed within 2–4 business days after payment is accepted. Business days are Monday through Friday, excluding Hong Kong public holidays and carrier holidays.

Processing time is the time needed to verify, prepare, pack, and hand the order to the carrier. It does not include transit time. During launches, promotions, holidays, severe weather, or unusually high order volume, processing may take longer.

If we cannot ship within the time stated or otherwise promised, we will contact you with a revised date and the options required by applicable law, which may include agreeing to the delay or canceling for a refund.

Where orders ship from

Orders may ship from fulfillment facilities in Hong Kong or mainland China. The dispatch location does not change DALBIA's responsibility for your order or the product information shown at checkout.

An order may be divided into more than one parcel when items are stored in different facilities. If this happens, you may receive multiple tracking numbers. You will not be charged extra shipping solely because we split an order.

Estimated transit times

The following estimates begin after dispatch and are not guarantees:

Destination	Typical transit time after dispatch
United States and Canada	7–12 business days
United Kingdom and Europe	7–12 business days
Australia and New Zealand	7–15 business days
Other supported destinations	10–20 business days

The current shipping method, charge, and available estimate are shown at checkout. Remote areas, islands, military addresses, customs inspections, peak seasons, weather, and carrier disruptions may require additional time.

If your actual carrier service has different timeframes, the estimate shown at checkout or in the shipping confirmation takes priority.

Shipping rates

Shipping charges are calculated and displayed at checkout before payment. Free-shipping promotions, if offered, apply only under the stated conditions and may exclude certain destinations or expedited services.

Tracking

When tracking is available, a shipping confirmation with a tracking number will be sent to the email address used at checkout. Tracking may take 2–5 business days after dispatch to show its first scan, especially during handoff between international and local carriers.

Customs, duties, and import taxes

International orders may be subject to import duties, taxes, customs fees, brokerage charges, or local handling fees. Unless checkout expressly states that these charges are prepaid or included, the recipient is responsible for paying them. DALBIA does not control these charges and cannot predict their amount.

Customs may open or inspect a parcel and may delay delivery. A customer who refuses a parcel because of import charges may be responsible for the original shipping, return shipping, duties, and related charges as described in our Refund Policy, where permitted by law.

Address accuracy and changes

Please enter a complete address, unit or apartment number, postal code, recipient name, and reachable telephone number where requested. Review the address before submitting the order.

Contact Support@Dalbia.com immediately if an address needs to be changed. We will try to help, but changes are not guaranteed after an order enters processing or is handed to the carrier. We cannot redirect a parcel after dispatch unless the carrier offers that option.

If an order is returned because of an incorrect or incomplete address, failed delivery attempts, refusal, or failure to collect it, reshipping may require an additional fee and any refund may be reduced by actual shipping and return costs where permitted by law.

Delayed parcels

Transit estimates can be affected by customs, carrier networks, weather, peak periods, public holidays, security checks, and events outside our reasonable control.

If tracking has not updated for 7 business days or the parcel is later than the stated estimate, contact Support@Dalbia.com with your order number. We will review the tracking and, where appropriate, open an investigation with the carrier. Carrier investigations may take time and must usually finish before a parcel can be treated as lost.

Parcels marked delivered

If tracking shows "delivered" but you cannot find the parcel:

Check the delivery location, mailbox, building reception, household members, and neighbors.
Allow 24–48 hours, because some carriers scan parcels shortly before actual delivery.
Contact the local carrier using the tracking number.
Contact Support@Dalbia.com promptly, preferably within 7 days of the delivery scan, so we can help investigate.

We assess these cases individually using the carrier record, address information, and investigation outcome. This process does not limit rights that cannot be excluded under applicable law.

Lost or damaged shipments

If a carrier confirms that a parcel is lost, or if the parcel arrives damaged, contact Support@Dalbia.com. Keep the item, shipping label, and all packaging and provide clear photos when requested. Depending on the circumstances and availability, we may replace the item or issue a refund. We may require cooperation with a carrier or insurance claim.

Delivery restrictions

We may be unable to ship certain products or to certain locations because of carrier, sanctions, customs, safety, or legal restrictions. If an order cannot be fulfilled, we will contact you and refund the affected amount.