Contact information

Contact DALBIA

We are happy to help with product details, sizing, orders, shipping, returns, and jewelry care.

Email: Support@Dalbia.com
Typical response time: within 1–2 business days

When contacting us about an order, please include your order number and the email address used at checkout. If the item is damaged or incorrect, attach clear photos of the item, packaging, and shipping label.

Business information

DALBIA is operated by:

FLUXEON GLOBAL CO., LIMITED
Trading name: DALBIA
Business address: GRAND PLAZA TOWER TWO, 625 NATHAN ROAD 15/F, ROOM 1508, Kowloon, Hong Kong SAR
Website: https://dalbia.com

Returns

Do not mail a return to the business address or the address printed on the original parcel unless our customer-service team instructs you to do so. Contact Support@Dalbia.com first. Approved return instructions and the correct return address will be provided based on the item and fulfillment route.

Important note

Please do not email full card numbers, account passwords, identity documents, or other sensitive payment information. DALBIA will never ask you to disclose your account password by email.