Products and Materials
Is DALBIA jewelry made from genuine 925 sterling silver?
Products identified as 925 Sterling Silver are made from sterling silver containing 92.5% pure silver. Any different material will be clearly stated on the individual product page.
Why does the silver have a dark finish?
Many DALBIA pieces feature an intentional oxidized finish. The darker areas emphasize recessed lines, textures and sculptural details. This is part of the design rather than discoloration or a defect.
Will the oxidized finish change over time?
Yes. Friction and regular wear may gradually brighten raised surfaces while deeper areas remain darker. This creates a more personal, naturally worn appearance.
Avoid aggressive polishing, silver dip and abrasive cleaners if you want to preserve the original dark finish.
Can sterling silver tarnish?
Yes. Tarnishing is a natural reaction between sterling silver and air, moisture, skin oils or chemicals. It does not mean the jewelry is fake or defective.
Proper cleaning and dry storage will help slow the process. Please see our Jewelry Care page for full instructions.
Can I wear the jewelry in the shower or while swimming?
We recommend removing it before showering, swimming, exercising or entering a sauna. Chlorine, salt water, sweat and personal-care products can accelerate tarnishing and affect the oxidized finish.
Is sterling silver suitable for sensitive skin?
Many people wear sterling silver comfortably, but individual sensitivities vary. Sterling silver contains a small percentage of alloy metals in addition to pure silver.
If you have a known metal allergy or highly sensitive skin, consult a medical professional before wearing and discontinue use if irritation occurs.
Will sterling silver turn my skin green?
This is uncommon, but temporary discoloration can occur when alloy metals react with sweat, cosmetics, humidity or skin chemistry. It is generally harmless and can often be reduced by keeping both the jewelry and skin clean and dry.
Why does the product look larger in close-up photographs?
Jewelry photography often uses macro images to show fine details. Always check the stated dimensions, weight and on-body photographs before purchasing.
Measurements are provided in millimeters and inches whenever possible.
Pendants, Chains and Sizing
Is a chain included with my pendant?
Chains are not automatically included unless the selected option or product description specifically states that one is included.
If you select Pendant Only, you will receive the pendant without a chain. Chains shown in photographs may be used for styling and scale.
Which chain should I choose?
As a general guide:
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1.5mm chains suit smaller, lighter pendants.
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2.0mm chains suit most medium-sized pendants.
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3.0mm chains are intended for larger statement pieces.
Please check the pendant opening and the recommendation on its product page before ordering.
How do I choose the correct pendant size?
Review the millimeter measurements, weight, size-comparison images and on-body photographs on the product page.
For multi-size designs, smaller options create a subtle look, while larger versions provide more visible detail and weight.
How should I handle an articulated pendant?
Move the mechanism gently within its natural range. Do not force, twist or repeatedly snap movable components.
Articulated details are decorative mechanical elements and should not be treated as toys.
Are earrings sold individually or as a pair?
This depends on the option selected. Products offering both formats will display Single and Pair as separate choices.
Please check your selected option before adding the item to your cart.
Are rings adjustable?
Only rings specifically identified as adjustable should be resized. Even adjustable sterling-silver rings should be shaped gently and should not be repeatedly bent, as this can weaken the metal.
Orders and Shipping
Where is DALBIA based?
DALBIA is based in Hong Kong and serves customers internationally.
Do you ship internationally?
Available destinations are displayed during checkout. If your country or region is available for selection, we can currently accept an order to that destination.
How long will my order take to arrive?
Processing and delivery estimates vary by destination and shipping service. Please refer to our Shipping & Delivery page for current estimates.
Delivery dates are estimates and may be affected by customs, local carriers or circumstances outside our control.
Will I receive tracking information?
When tracking is available, a shipping confirmation email containing the tracking details will be sent after the order has been dispatched.
Tracking may take a short time to update after the shipping label is created.
Will I need to pay customs duties or taxes?
International orders may be subject to import duties, taxes or customs charges determined by the destination country.
Unless these charges are shown as prepaid at checkout, they are the responsibility of the recipient.
Can I change or cancel my order?
Contact Support@dalbia.com as soon as possible with your order number.
We will try to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
Returns and Support
Can I return an item?
Eligible unused items may be returned within 14 days of delivery. Products must be unworn, undamaged and returned with their original packaging.
Please review our Returns & Exchanges policy before sending anything back.
Can earrings be returned?
For hygiene reasons, earrings must be completely unworn and in their original condition and packaging to qualify for a return. Items showing signs of wear cannot be accepted.
What should I do if my order arrives damaged or incorrect?
Contact Support@dalbia.com promptly with:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging
We will review the information and help determine the appropriate solution.
What if my tracking says delivered but I cannot find the package?
First check the delivery address, mailbox, building entrance and any safe locations around the property. Please also ask household members, neighbors or building staff and contact the local carrier.
If the package still cannot be located, email Support@dalbia.com with your order number and tracking information.
How can I contact DALBIA?
For orders, products and customer support:
For collaborations and business inquiries: