REFUND POLICY

Last updated: August 20, 2026

We want you to feel confident when purchasing from DALBIA. This Refund Policy explains when and how returns, exchanges, cancellations, and refunds are handled. DALBIA is operated by FLUXEON GLOBAL CO., LIMITED ("DALBIA," "we," "us," or "our").

14-day return period

You may request a return within 14 calendar days after the date your order is delivered. To be eligible, the item must be:

• unworn, unused, unwashed, and unaltered;

• free from scratches, perfume, cosmetics, hair products, or other signs of wear;

• returned with all original packaging, tags, pouches, certificates, and included accessories; and

• accompanied by your order number or other proof of purchase.

Trying on a ring briefly for size is acceptable, provided it remains in original, resalable condition. Damage caused by wear, misuse, improper storage, impact, chemicals, or failure to follow care instructions is not considered a product defect.

How to request a return

Email Support@Dalbia.com within the return period and include:

• your order number;

• the item or items you wish to return;

• the reason for the return; and

• clear photos if the item is damaged, defective, or incorrect.

If the return is approved, we will send return instructions and the applicable return address. Do not send an item back without authorization. Packages sent to an unauthorized address may be delayed, refused, or lost and may not qualify for a refund.

The return address may be different from the address shown on the original parcel and may be located in Hong Kong or mainland China, depending on the item and fulfillment route.

Earrings and pierced jewelry

For hygiene and health-protection reasons, earrings and other pierced jewelry are not eligible for a change-of-mind return once their hygiene seal or sealed protective packaging has been opened, where this restriction is permitted by applicable law. Sealed, unworn items may be returned within the return period.

This restriction does not apply when an item is defective, damaged on arrival, incorrect, or otherwise covered by mandatory consumer rights.

Non-returnable items

The following items cannot be returned for a change of mind, except where required by law:

• earrings or pierced jewelry with an opened hygiene seal or opened sealed packaging;

• engraved, personalized, made-to-order, or otherwise customized items;

• gift cards;

• final-sale items clearly identified as non-returnable before purchase; and

• items that show wear, alteration, damage, missing parts, or incomplete packaging.

If a product is purchased as a set, all components must be returned together. If a pendant was purchased with an optional chain, both components must be returned when the order line was sold as a set or bundle.

Ring sizes and optional chains

Please review the size guide before ordering. Selecting the wrong ring size, chain length, or product variant is treated as a change-of-mind return, not a product defect. An eligible unworn item may still be returned under this policy.

Product pages state whether a pendant is sold by itself or with an optional chain. A missing chain is not a fulfillment error when the pendant-only option was selected at checkout.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact Support@Dalbia.com as soon as possible, preferably within 7 days of delivery, with your order number, a description, and clear photos of the item and packaging.

If we confirm an error or defect, we will provide an appropriate solution, which may include replacement, repair, store credit, or refund, and we will cover reasonable return or reshipment costs where applicable. The request to contact us promptly helps us investigate and does not limit any non-waivable legal rights.

Oxidized and vintage-style sterling silver is intentionally finished with darkened areas and tonal variation. Natural variation in oxidation, hand-finishing, texture, or patina is part of the design and is not itself a defect. Sterling silver can also tarnish over time through normal exposure to air, moisture, cosmetics, sweat, and chemicals. Tarnish caused by normal use or storage is not a manufacturing defect.

Return shipping costs

For an eligible change-of-mind return, you are responsible for the return shipping cost, any insurance, and any customs charges associated with the return, unless applicable law requires otherwise. We recommend using a tracked service. You remain responsible for the return parcel until it is received at the approved return address.

Original shipping charges, delivery upgrades, customs duties, import taxes, and brokerage fees are non-refundable, except where required by law or when the return is caused by our error.

Refunds

After the approved return is received and inspected, we will notify you whether the refund is accepted. If accepted, the refund will be issued to the original payment method, normally within 5 business days after inspection. Your bank or payment provider may require an additional 5–10 business days to post the refund.

We may reduce or refuse a refund where permitted by law if the returned item has been worn, damaged, altered, or is missing packaging or components beyond what is reasonably necessary to inspect it. We will explain any deduction or refusal.

Exchanges

The fastest way to obtain another size or style is to return the eligible item and place a new order after the return is approved. If you would like help, contact Support@Dalbia.com. Product availability cannot be guaranteed while a return is in transit.

Order changes and cancellations

Contact Support@Dalbia.com as soon as possible if you need to change or cancel an order. We will try to help, but cancellation is not guaranteed after payment has been accepted because orders may enter processing quickly. Once an order has been fulfilled or handed to the carrier, it cannot be canceled and must follow the return process after delivery.

If we cancel an order before shipment, we will refund the canceled amount to the original payment method.

Incorrect addresses, refused parcels, and unclaimed shipments

Customers are responsible for entering a complete and accurate shipping address. If a parcel is returned because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected, we may deduct the actual original shipping, return shipping, customs, and handling costs from the refund where permitted by law. Reshipping may require payment of an additional shipping charge.

Mandatory consumer rights

Nothing in this policy excludes or limits rights that cannot legally be excluded. Consumers in certain countries or regions may have additional cancellation, return, repair, replacement, or refund rights.

If you are a consumer in the European Economic Area or the United Kingdom and the statutory distance-selling cancellation right applies, you generally have 14 days after delivery to notify us that you are canceling, followed by 14 days to return the goods. Statutory exceptions may apply, including to certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed and to personalized goods. Where required, we will refund the basic outbound delivery charge, but not the additional cost of an upgraded delivery method. You may be responsible for the return cost if disclosed in advance.

Contact

Questions about returns or refunds can be sent to Support@Dalbia.com.